Managed Services

Overview

Once a system goes live, comprehensive understanding of the PV space is critical to support ongoing operations. Business and technology demands continue to evolve with changes in external and internal environments. Our managed services team includes business and technology experts, tied together in an established ITIL process framework, with extensive experience across a varied customer base.

Application Managed Services:

  • Incident Management
  • Problem Management
  • Access Management
  • Monitoring and Maintenance
  • Disaster Recovery

Operations Support:

  • Configurations – User/Business/Codelists/Reporting Rules/Advanced Conditions
  • Users query resolution
  • ICSR Submissions monitoring
  • Audit Support
  • Periodic/Aggregate reporting
  • Gateway(E2B) monitoring

Change Control Management:

  • Break or Major fixes
  • Customizations and Enhancements
  • Interface updates
  • Database updates

Operations Support

Dedicated Customer Teams & Agile Services

Our strong team of experts ensures the professionalism, expertize, timeliness & cost efficiency required to ensure that your plans are carried out as needed.