Medical Information Call Centre

Overview

Medical information for pharmaceutical products primarily involves inquiries from consumers and healthcare providers about the products. The teams providing MICC services may also serve as the knowledge hub for sales representatives.

CONTINUUM has extensive capabilities for MICC services and highlights of the services include:

  • Expertize in triage and management of:
    • Adverse Event intake & subsequent ICSR processing
    • Product Complaints
    • Medical Inquiries & Standard Responses
    • Marketing Inquiries
  • Qualified HCPs
  • Inbound calls
  • Follow-up calls
  • Language supported: English
  • 24×7 Support
  • Comprehensive tracking of metrics/KPIs for clients

Our Services

Dedicated Customer Teams & Agile Services

Our strong team of experts ensures the professionalism, expertize, timeliness & cost efficiency required to ensure that your plans are carried out as needed.